Refund and Returns Policy
1. Introduction
Thank you for visiting Radha Vallabh Mandir’s website (https://radhavallabhmandir.com/). We are committed to providing a positive experience for our donors and supporters. This Refund and Returns Policy outlines the procedures and conditions under which refunds or returns may be requested.
2. Donations
2.1. General Policy Donations made to Radha Vallabh Mandir are generally non-refundable. Once a donation is processed, it is used to support our charitable activities and cannot be returned. We encourage you to review your donation amount and details carefully before submitting.
2.2. Exceptional Circumstances In exceptional circumstances, such as an error in processing or a duplicate donation, please contact us at [email protected] within 14 days of the donation date. We will review your request and determine if a refund is applicable.
3. Merchandise (if applicable)
3.1. Eligibility for Returns If you have purchased merchandise from us through our website, you may request a return or exchange under the following conditions:
- The merchandise must be unused and in its original packaging.
- The request for a return or exchange must be made within 30 days of receiving the merchandise.
3.2. How to Request a Return To initiate a return, please contact us at [email protected] with the following information:
- Order Number
- Description of the Merchandise
- Reason for Return
3.3. Return Shipping The cost of return shipping is the responsibility of the customer unless the merchandise is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
3.4. Refund Process Once we receive the returned merchandise, we will inspect it and process your refund to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable.
4. Event Registrations (if applicable)
4.1. Refund Policy For event registrations, please refer to the specific event terms and conditions provided at the time of registration. Generally, registration fees are non-refundable. However, in case of cancellations or unforeseen circumstances, we will review refund requests on a case-by-case basis.
4.2. Contact for Refund Requests For any refund requests related to event registrations, please contact us at [email protected] as soon as possible.
5. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a return or refund request, please contact us:
- Email: [email protected]
- Phone: +91 93339 60000
6. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
7. Governing Law
This Refund and Returns Policy is governed by the laws of [Insert Jurisdiction], and any disputes will be resolved in the courts of Vrindavan, Mathura.
